Evil service experience

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A week ago my cd writer died - it refused to even read CDs since then. I took the challenge and went to the sensationally cheap shop (named SNOGARD - be aware !!! ) where I bought it, ignoring warning voices from friends about their renowned tech service.

I arrived there and showed my dead cd-writer and told them that I bought it there 6 months ago and that it is out of order. I wanted it to be checked and, if defect, to be sent to the producer Mitsumi (where I have a 1 year warranty).

First he refused responsibility, claimng that when I bought the writer, I also agreed to their conditions - meaning: 2 weeks warranty. Well I asked him to at least check the writer and to send it to Mitsumi-Germany. He answered, when I say that it is out of order he believes me and saw no reason to check out him self. Finally I made him do so and cheerfully he said: "Yes, it is out of order ! But we won't send it to Mitsumi for this is a volunteer service and we are here to earn money. If you have any problems with that You should choose to buy a writer from another producer the next time !" "... or another trader .... " I said when I went away defeated.

This was the last time I bought there. I learned it is better to go to a smaller., local shop with good service instead - even with higher prices

Later, at home, I contacted Mitsumi-Germany and till now they were very friendly .... I'll keep you up to date about part-2 of this adventure

 

my hero

 

lol Seems like a bad hardware error... Some of the people that call the Helldesk I work for also discovered they can better go to a more expensive provider wherre they get more support. You at least didn't have to pay 1$ a minut

 

Wow, that sounds like they way I treat my customers

That is TRUELY evil!

 

Remember you make them buy stuff Mat

hehe, I'd love to hear what happens Ragusa. Don't you have some political unit in Germany to take care of that kinda stuff?
We have somthing called, consumers-something where we can ask questions and or send in complaints about such behavior. If they are breaking the law in any way, they will get a fine, serves such bastards right to get a smack in the face

 

My CD-writer also stopped reading CDs (the lamp was blinking like a maniac). I just turned it in to the place where I bought it, and after a while I got it back. Don't know for sure what they did to it, but I think they send it to Belgium or something. Anyway, I didn't pay anything and the writer works .

This company is awesome, at least in Norway. You should all use it. Just go to www.komplett.com and select your country.

 

I am amazed people like that are even able to stay in business!!!!!

 

Well, when you are very technically on your own and you don't need a helpdesk, I can imagine that people choose not to go for service but just for a cheap price, and then fix possible problems by themselves. But you shouldn't by at such a shop when your knowledge isn't high enough to fix such problems by yourself.

 

Since I have warranty on it the last thing I'd do is to work on it myself (and except that I lack skill and knowledge to work on a cd writer). My expertise ends at how to assemble a computer myself from pieces.

About how this shop is able to stay in the business: They have an enormous number of customers, coming from far away (due to their low prices) - I even saw people from belgium there frequently. So they don't mind loosing a few disappointed customers. Bastards altogether

 

Belgiums are so stupid

That's indeed a bad attitude of a bad company. Maybe they will get problems with this in the future... let's hope so

 

ragusa.. a tip: whenever returning a product that is faulty, never go alone! go with someone - if possible someone who is taller than you - and get them to stand next to you and stare at the shop keeper, but not say anything...

 

Had a similar experience with this computer. Bought it at a big store here in Stockholm, Sweden called Data Prince. Are we seeing a trend here in name choices and overall quality?

Anyway, when I got it, it crashed every time I tried to use the cd, the screen was blurry when I wasn't using the 3d part of the geforce2 card, and the fan made strange, strange noises, revving up and down, now and then. Sounded like a harley davidson at times, I'm not kidding. So, after countless turns with the company, they fixed the cd, I figured out the blur thing myself, aaaand, the fan problem is still around. It's incredibly annoying. So, it was maybe $300 cheaper than in another store, but was it worth it? Hell no, next time I'm getting a Dell from their website or something.

 

That was the first thing that went on my Patriot. 3 days after i got it the internal fan on the processor blew (pII). Of course they wanted me to ship it too them and i laughed. I forced them to send an onsite technician to fix it. Just whined that it was a business computer (even though it isnt )and that i couldnt send it back. I have 3 fans total in my computer, and it is definately time for them to be changed.

 

Update:
-I contacted Mitsumi and quickly they sent me an e-mail consisting all the info I needed to send my writer to their support (not without telling me that from the very day I got the mail I just had one month time to send it in - otherwise my warranty would be lost).

Today I want to send it in. I managed to wreck my netscape 6.1 mail accout (don't ask me how), loosing all my mails and so I had to call back Mitsumi to check the adress (fortunately I made a print of that mail - yep, paper is patient ). The man at the phone tried to tell me that I called *looooooong* ago and my warranty was lost ( bastard ).

Thanks to my printout I could tell him that *looooooong* ago was less than 14 days exactly and I had a 4 weeks time. He turned cooperative then